The goal of Mouwasat medical services is to provide you, our patient with the most appropriate medical care with a clear understanding of and respect for, your individual need and rights. We also recognize that care of children and adolescents must respect the rights and responsibilities of the patient, dependent on his or her developmental stage, and the rights of the parents or guardians.

The Following is a summary of your rights. After that, there is a list of what you must do (your responsibilities) to help us give you the best care while you are in the hospital.

Care: You have the RIGHT to:

• Have Compassionate, culturally sensitive and respectful care at all times in a clean, safe and friendly environment.
• Comments on and discuss the care and services that are being provided to you.
• Optimal pain relief.
• Be provided with a copy of your discharge summary orders to facilitate follow-up.

Information: You have the RIGHT to:

• Know the hospital's mission, vision and core values.
• Know which health care professionals are primarily responsible for your care.
• Be kept fully informed of your diagnosis, treatment plan, possible significant complications or side effects.
• Be informed of the benefits, risk and techniques of all treatments and procedures before signing a consent form.
• Be told of the expected cost of any recommended treatment.
• Know an alternative source of care and services when the hospital can not provide this type of care or services.
• Be informed about how you can make a complaint if you feel that your care process was not handled properly.
• To have all information explained to you in a way that you can understand.

Safety and Security: You have the RIGHT to:

• Be protected from physical assaults.
• Expect reasonalbe level of protection of your possession from thefts or loss.

Privacy and Confidentiality: You have the right to:

• Have privacy of all examination, procedures and treatment.
• Be assured of confidentiality with regards to medical and social information.
• To expect that your health record and all types of communications about your care will be treated as confidential.

You are responsible for:

• Observing MH rules regarding patients' behavior.
• Being considerate of other patients by observing their right to privacy.
• Being respectful of your personal property and that of other persons in the hospital.
• Observing no smoking rule of the hospital.
• Observing no mobile phone usage rules of the hospital.
• Observing no patient visiting hours of the hospital.
• Providing MH health care professionals with complete & accurate information about your medical condition.
• Giving the hospital all necessary information they will need about the payment of your medical care.
• Responsible to report pain to health care professionals.
• Following the treatment plan recommended by your health care professionals.
• Taking all prescribed medication, as advised by Mouwasat Hospital Healthcare Providers.
• Keeping your appointments and rescheduling them in case of inability to attend.
• Informing your healthcare professional, if you are unable to follow the recommended plan.
• Making sure that you understand any diagnostic or therapeutic procedure that will be done for you before signing informed consent.
• Accepting responsibililty for any deterioration in your health caused by refusing recommended treatment.
• Treat Mouwasat Hospital Staff with courtesy and respect.